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Transcript
00:03
Flushing operations can directly impact water service to homes, businesses, and industrial facilities.
00:11
When possible, it is important to notify the public and business owners about when, where,
00:17
and why flushing operations are taking place, and to clearly explain the expected benefits of flushing completion.
00:23
There are several methods to inform customers about these operations, each with specific costs, challenges, and benefits.
00:32
These methods include:
00:34
Newsletters posted to social media or sent through email
00:39
Local print or online newspaper postings
00:42
Mailed zone notice and reminder postcards or letters
00:47
Automated phone calls
00:50
Door hangers
00:52
Community message boards
00:54
Digital traffic signs
00:56
The cost and difficulty of implementing each may vary depending on the cost of materials,
01:01
where you live, and the geography of the targeted flushing area.
01:06
Each notice should include key information about what people can expect during the flushing process,
01:12
such as reduced water pressure and possibly discolored water.
01:17
You may also decide to recommend that impacted customers not use water for drinking, bathing, or washing clothes.
01:26
Depending on the type of issue being addressed by the flushing,
01:29
you may also instruct impacted customers to run their faucets for several minutes if they encounter discoloration in their water,
01:36
or to boil their drinking water for a specified amount of time following the flushing operation.
01:42
Flushing notices should also include contact emails and phone numbers,
01:46
or links to online resources that contain more detailed information, in the event of any problems or concerns.
01:54
Even the best flushing plan can encounter challenges, such as inadequate access to hydrants and flow drainage.
02:03
There is also the potential to encounter buried valves that are difficult to locate and corroded valves that are inoperable.
02:10
You may also find discrepancies between old paper maps and current GIS maps or customer disconnections.
02:18
UDF tends to be effective at reducing customer complaints about water taste, odor, and appearance,
02:25
but other water quality improvements, such as chemical adjustments and pipe replacements, may also be factors in complaint reduction.
Video transcript
00:03
Flushing operations can directly impact water service to homes, businesses, and industrial facilities.
00:11
When possible, it is important to notify the public and business owners about when, where,
00:17
and why flushing operations are taking place, and to clearly explain the expected benefits of flushing completion.
00:23
There are several methods to inform customers about these operations, each with specific costs, challenges, and benefits.
00:32
These methods include:
00:34
Newsletters posted to social media or sent through email
00:39
Local print or online newspaper postings
00:42
Mailed zone notice and reminder postcards or letters
00:47
Automated phone calls
00:50
Door hangers
00:52
Community message boards
00:54
Digital traffic signs
00:56
The cost and difficulty of implementing each may vary depending on the cost of materials,
01:01
where you live, and the geography of the targeted flushing area.
01:06
Each notice should include key information about what people can expect during the flushing process,
01:12
such as reduced water pressure and possibly discolored water.
01:17
You may also decide to recommend that impacted customers not use water for drinking, bathing, or washing clothes.
01:26
Depending on the type of issue being addressed by the flushing,
01:29
you may also instruct impacted customers to run their faucets for several minutes if they encounter discoloration in their water,
01:36
or to boil their drinking water for a specified amount of time following the flushing operation.
01:42
Flushing notices should also include contact emails and phone numbers,
01:46
or links to online resources that contain more detailed information, in the event of any problems or concerns.
01:54
Even the best flushing plan can encounter challenges, such as inadequate access to hydrants and flow drainage.
02:03
There is also the potential to encounter buried valves that are difficult to locate and corroded valves that are inoperable.
02:10
You may also find discrepancies between old paper maps and current GIS maps or customer disconnections.
02:18
UDF tends to be effective at reducing customer complaints about water taste, odor, and appearance,
02:25
but other water quality improvements, such as chemical adjustments and pipe replacements, may also be factors in complaint reduction.
Flushing operations can directly impact water service to homes, businesses, and industrial facilities.
When possible, notify public and business owners about when, where, and why flushing operations are taking place, and clearly explain expected benefits of flushing completion.
There are several methods to inform customers about operations, each with specific costs, challenges, and benefits:
Cost and difficulty of implementation may vary depending on cost of materials, location, and geography of targeted flushing area.
Even best flushing plan can encounter challenges, including:
UDF tends to be effective at reducing customer complaints about water taste, odor, and appearance, but other water quality improvements, such as chemical adjustments and pipe replacements, may also be factors in complaint reduction.
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