Account management for admins
Usage reporting FAQs
Frequently asked questions (FAQs)
When a product has been started and obtained a valid license, a usage event is reported. If you are accessing the product with Flex, the daily token rate is consumed. If you have a single-user subscription, seat usage is counted for that day in usage reporting. If the product continues to be in *meaningful use beyond 24 hours, another token charge is made or another day’s seat usage is counted.
*Each product defines operations which are considered meaningful use.
Note: Most Autodesk products include an idle awareness feature that delays the next daily token charge or usage reporting event when no meaningful use is detected. Check Flex products that support idle awareness to find out if your product version supports the idle awareness feature.
Yes, if you launch a product for less than five minutes, it is included in the daily usage and user count for both subscription seat usage and Flex usage. If you are on Flex, tokens charged will be reported as 0.
Certain features within a product trigger access to the product. While usage is counted in products used and user metrics, you are not charged any tokens.
Related resources
Need help? Ask the Autodesk Assistant!
The Assistant can help you find answers or contact an agent.
What level of support do you have?
Different subscription plans provide distinct categories of support. Find out the level of support for your plan.
View levels of support