Scan for and fix unsynced changes to desktop files using the Desktop Connector troubleshooting tool.
Transcript
00:03
Desktop Connector includes a troubleshooting tool to fix file syncing issues.
00:09
You can use this tool to identify unsynced files,
00:13
such as changes to files in your workspace, and "kick start" syncing activity between your local desktop and the cloud.
00:20
In this scenario, a file has failed to sync.
00:23
Notice the file is locked and has a pending sync icon.
00:27
To use the Troubleshooting tool to identify and resolve the syncing issue,
00:31
from the Desktop Connector home screen, select the gear icon and click Troubleshooting.
00:37
In the Select Project dialog, expand the drop-down to select the project, and then click Select.
00:44
The troublesh ooting tool scans the selected project,
00:48
and displays tabs for My Unsynced Changes and Unsynced Cloud Updates.
00:53
Select My Unsynced Changes to resolve changes to desktop files not yet synced to the cloud.
00:59
Click Fix All.
01:02
A dialog box shows that the fix is in process, and the OK button includes a 10-second countdown.
01:09
Once complete, the troubleshooting tool automatically closes.
01:14
Navigate to the same location on the local drive, and the file is now synced.
01:20
As you have seen, you can use the troubleshooting tool to easily identify and fix unsynced changes to files on your desktop.
00:03
Desktop Connector includes a troubleshooting tool to fix file syncing issues.
00:09
You can use this tool to identify unsynced files,
00:13
such as changes to files in your workspace, and "kick start" syncing activity between your local desktop and the cloud.
00:20
In this scenario, a file has failed to sync.
00:23
Notice the file is locked and has a pending sync icon.
00:27
To use the Troubleshooting tool to identify and resolve the syncing issue,
00:31
from the Desktop Connector home screen, select the gear icon and click Troubleshooting.
00:37
In the Select Project dialog, expand the drop-down to select the project, and then click Select.
00:44
The troublesh ooting tool scans the selected project,
00:48
and displays tabs for My Unsynced Changes and Unsynced Cloud Updates.
00:53
Select My Unsynced Changes to resolve changes to desktop files not yet synced to the cloud.
00:59
Click Fix All.
01:02
A dialog box shows that the fix is in process, and the OK button includes a 10-second countdown.
01:09
Once complete, the troubleshooting tool automatically closes.
01:14
Navigate to the same location on the local drive, and the file is now synced.
01:20
As you have seen, you can use the troubleshooting tool to easily identify and fix unsynced changes to files on your desktop.
