Syncing troubleshooting

Transcript

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I just want to run in,

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run through a situation that user may encounter

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with this pending sync where it looks like

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something stuck,

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maybe not uploading AC C Docs or the cloud from from desktop connector.

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And uh I've created this situation by adding

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number of files and folders to my workspace. While desktop connector is not running

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desktop desktop connector relies on events from

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the operating system to tell us when

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there are changes in the workspace. And if desktop connector is not running,

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that is a way that we could get into

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of the situation with desktop connector not running,

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it has no ability to

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get the events that changes to the worst space have happened.

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And we will miss the fact that maybe new entities have been created or updated,

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fail to recognize and upload them.

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So here

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uh we can see that I have this folder and it is in the cloud, it's marked as pending sync

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uh and it has some pending sync entities inside of it.

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So we have a couple of files folder.

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I've be, I've named the ones that I added while desktop connector was not running

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bad

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to identify them.

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Uh if we go into the folder and, and uh AC C docs,

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we can see what we have sub folder one and two

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subfolder one and two.

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But we do not have anything with a bad prefix, so bad folder, bad one but

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two dot txt.

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And we want to get these uploaded into the cloud desktop connector again,

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is not recognizing them.

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Uh They may have been in the state for quite a while and they're just

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being recognized and uploaded. So we want to force desktop connector

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and upload them.

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One of the things to to realize about these workarounds

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is that if we go in a bad folder,

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bad folder is not in the cloud yet.

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So if I go here

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and I add a new folder,

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that folder will not be recognized because it's in an entity

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which also it's in a folder which also is not recognized.

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The hub connector isn't picking that up, it isn't

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uploading will be in the same state.

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So we really have to find the location

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where

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we can create a new folder or we can verify

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that this folder

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is in the cloud and we know that. So folder here

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is in the cloud, it has a contents, a sub folder

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and then a couple other uh files and folders. But this folder matches this folder.

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It is in the cloud.

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We can also verify that into the sub connector workspace by creating a

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new folder and seeing if that new folder gets added to the cloud,

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if it gets recognized and added to the cloud.

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So it takes a second and it did,

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we can check the status screens and the folder was just created.

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Um And now we can see it in the cloud also.

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So that tells us that this parent folder is a good folder for this,

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this candidate created this new folder.

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And there are a couple of ways to

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get desktop connector to kind of recognize that there's uh something

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in the workspace, maybe that wasn't recognized before.

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And one of the simplest ways

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if you have maybe one file, this is file only

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is that we can make an edit to the file. So here I made an edit to the file.

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I haven't really changed the content. So I made an edit and undid it.

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So no pa thinks I that a

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save is needed. I'm gonna go ahead and save

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and then exit and we'll see if desktop connector picks up

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this previously unrecognized file that's in the state and uploads it.

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So here we can see there's some activity.

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So yes, so bad two dot txt

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was now recognized and uploaded and you can see it

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made its way into the cloud. So that's, that's one way if you have a single file,

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you can do a Dave on that file or an edit in the save.

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Some applications are smart enough to know that there

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was no edit and won't actually do a save.

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You can do an edit,

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at least in a save that will cause desktop connector to recognize that file.

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But only if the parent folder is already recognized by desktop connector.

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So if we were to go in the bad folder

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and again, do that same thing I can edit

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and save it,

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it will not pick this up because it doesn't know about bad fold.

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So if you have a hierarchy of things, maybe that you dragged in

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and didn't get recognized, you have to start at the level where you know

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that that folder, your folder again

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is in the cloud.

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And one of the things we can do

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is this new folder created this new folder, we can actually use that now.

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So what I'm gonna do is I'm going to

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go ahead and I'm gonna select

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all the other entities. Uh

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It's not harmful to do this if you have entities which are

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recognized or you can just select the ones that aren't recognized,

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they have the pending sync and I'm gonna

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move them into

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new folder

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will be picked up by desktop connector and

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some of those entities may be recognized now.

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So we can see bad one

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when file has been picked up the folder, the bad folder has been picked up

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and

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a sub folder has been picked up. So it's moving those

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or creating them if they weren't previously recognized.

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So now it's picking up some other

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files,

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bad one and bad two

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and some other things.

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So desktop connector noticed it and it's now uploading all those

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pending sync ones that were previously missed for whatever reason.

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So now we can go into new folder

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and we can see our contents here.

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We have bad folder,

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had two bad files in it that were recognized and the whole hierarchy, right?

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So all those files got recognized and uploaded at this point,

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we have sub folder which still has a pending sync icon, two files here,

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maybe that didn't get recognized.

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We know this isn't where we want these. So now we can go ahead and move them back.

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I'm going to select them, hit control X,

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go to the original folder where they resided and hit control V to do a cut and paste.

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You can also drag from uh explorer window to explorer window,

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but either way should work as long as we're moving those files and folders.

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And that move has to be within, within the desktop connector workspace.

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So you can't move it out to attempt directory that's

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not in the workspace and then move it back in

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that will not have the same results.

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It's now moved all the appropriate entities around where we think they should be.

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But we still have a couple of entities here which maybe aren't in the cloud.

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So we're in the sub folder now.

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So let's go ahead and take a look at the sub folder.

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So the sub folder has not recognized

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bad one and bad two.

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So we can go ahead and create the new folder with the temp folder.

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I like to name things explicitly. So I know I need to clean them up later. OK?

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So that created and it's in the cloud.

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And again, we're gonna just gonna take the entities

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which are marked with as pending sync,

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we're gonna move them into that temporary folder. OK?

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So it picked up the two files, bad one and bad two and it picked up the leaf folder.

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OK? So we can go in here. But uh this is a little bit of an iterative process.

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If you have a large fold or a deep folder hierarchy,

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you can keep these operations where you create a new folder,

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move the entity or the folder into that new folder

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and desktop connector will notice it and its direct contents at least.

Video transcript