Reassign a primary admin on your account

By default, all Autodesk subscriptions are set up as a single team and the primary admin role is initially assigned to the contract manager. The contract manager can then assign a new primary admin who will administer the team. As the primary admin, once you begin managing your account, you may want to set up multiple teams to manage your licenses and users more efficiently. Once done, you can subsequently assign a unique primary admin for each individual team.

It may be necessary to reassign your account’s primary admin role to another user if the current primary admin is leaving the company, will be away for an extended period of time, or is changing internal roles where account administration will no longer be a responsibility, for example. Making this change is an important step to ensure that your company does not lose access to your account.

If the current primary admin is only going to be away for a short period of time, simply assigning a secondary admin may be enough to continue managing your account. In general, a secondary admin can manage users and their software access and view reports, which may be enough access for backup administrator privileges. Consider the following descriptions for the two roles in making your decision on whether a new primary admin is required.

A primary admin has the following responsibilities:

  • Manage users and their access to products
  • Set up and manage teams
  • Assign additional secondary admins and change the primary admin for their team
  • Set up single sign-on and directory sync
  • View and export product usage reports
  • Manage billing and renewal if they are also the contract manager

A secondary admin has the following responsibilities in their assigned team:

  • Manage users and their access to products
  • Set up and manage teams within the team that they are assigned (not new teams for the overall account)
  • Assign additional secondary admins and change the primary admin for their team
  • View and export product usage reports
  • Manage billing and renewal if they are also the contract manager

The procedure for changing the primary admin varies slightly depending on whether you have more than one team set up in Autodesk Account.

  • If you have a single team, the primary admin role can be assigned to another user, and they will be the primary admin for the entire team/account. If any subsequent teams are created, they user will be assigned as the primary admin for all of the new teams by default.
  • If you have multiple teams set up, each team can have their own primary admin, and the role must be assigned individually within each team.

In either situation (whether one team or multiple teams), only a secondary admin can become the primary admin, so if the user you want to promote isn’t already a secondary admin, you will need to make that change first. Click here to learn how to assign a secondary admin for a team. Once the user (who you want to become the primary admin) is a secondary admin in their team, use the following procedure to make the change.

IMPORTANT NOTE: If you require a change to the primary admin role and the current primary admin is unable to make the change, you can request that the contract manager make the change. If the contract manager and the primary admin were the same person, you will have to contact Autodesk to request the change.

How to Change the Primary Admin in Autodesk Account

  1. Sign in to Autodesk Account at manage.autodesk.com. 
  2. In the navigation panel>User Management section, select By User.
  3. On the User Management by User page, expand the Team drop-down menu and select the team in which the primary admin reassignment is to be made.
  • By default, if there is only a single team set up for your account, its name will automatically display in the Team drop-down menu.
  • If you have multiple teams set up in your account, all teams will be listed in the drop-down menu.
  1. Select the name of the user who you want to designate as the primary admin.
  2. Under the user’s name, click Change role.

  1. In the Change role dialog box, select Primary admin and click Save.

  1. When prompted to confirm the change, click Reassign primary admin. This confirmation indicates that the selected secondary admin will become the primary admin, and the previous primary admin will become the secondary admin.

  • If your original primary admin is leaving your company, it is very important that you reassign the primary admin prior to deleting them from the account.
  1. To confirm that the user has been properly assigned as the primary admin, return to the User Management by User Ensure that the correct team is active in the drop-down menu and verify the user’s role now appears as Primary admin. The previous primary admin is automatically reassigned as a secondary admin.

  1. Repeat steps 2 through 7 to reassign the primary admin for each team, as required. Please note that if the previous primary admin will no longer be able to access Autodesk Account, be sure to verify they do not have primary admin rights in any of the teams prior to deleting them from the account.

The newly assigned primary admin will receive an email that states they are now an admin and they should sign in to their account. (The email imagery may vary depending on the current Autodesk template design.) Refer to Primary admins for more information.

Getting Support with Role Assignment

If you have any issues or questions about assigning a role to a user, you can click the  icon in the lower-right corner to access the Get Help menu. Select Post-purchase support > User & license management > Manage users. You can review the Knowledge Network articles or click Contact a support agent for further help.